TERMS & CONDITIONS

DELIVERY TIMES

Please refer to my shipping policy found here.

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DELIVERY COSTS

Please refer to my shipping policy found here.

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PACKAGING

Your jewellery will come beautifully presented in a luxury organza drawstring bag or a silver accessory gift box. Items can be sent to a gift recipient’s address at your request. Please let me know by adding a note to your cart page.

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RETURNS

Please refer to my returns policy found here.

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DAMAGED ITEMS

If you should receive an item that is defective, damaged or not what you ordered, please contact me by email within 5 working days and provide an image of the damaged goods, if possible. I will resolve any issues as quickly as possible by either replacing the item

or issuing a refund. I will cover any additional delivery costs should you need to return the item.

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All my jewellery is covered for up to 3 months from the receipt of your jewellery. Should a fault occur within this timeframe, please email me with details of the issue and photos of the fault, if possible. I will undertake a repair free of charge if the fault is due to a problem with the item itself and will cover the return shipping cost. I would just ask that you cover the return postage and get proof of postage for this.

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LATE AND LOST DELIVERIES

If your delivery has been delayed, then please contact me and I will provide you with the tracking number to enable you to locate it with Royal Mail or the appropriate international postal service.

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UK Delivery. Unfortunately I cannot refund or replace lost items until 20 working days after the date of dispatch (30 days for international items) as this is when Royal Mail classes items as being lost. 

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International delivery. When items are sent to another country, your parcel is handled by more than one postal service. When I send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country that the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

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Items not received but tracked as being delivered. This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. You can check the signature of the person that has signed for the parcel, by entering your tracking number on the Royal Mail website. Please note that I do not refund or replace items that are tracked as being delivered. For this reason, I always recommend that you get items delivered to your home address.

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BeadReady cannot be held responsible for goods that are lost or delayed in transit.

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